We ship our packages out via USPS. Orders typically ship within 1-3 business days of receiving payment. Orders require 1-3  business days for delivery after it ships depending on its destination. Shipping confirmation and tracking are available via email as soon as your order ships.


All express shipments are processed by 5 pm PST. Once an express shipment is placed please contact to verify we have received your request.


Natural Soapz is not responsible for any fees (customs fees or taxes) associated with your shipment upon delivery. We do not refund shipping charges for orders returned.


No returns. Exchanges or store credit, only no exceptions. We exercise a very strict quality control process to ensure that our clients receive only the best virgin hair. The items must be mailed for exchange in its original condition. We will not accept any merchandise that is not in its original condition. The returned item must be unopened, unaltered, unworn, undamaged and all tags and packaging must be included. If you want to exchange an item you will need to email us at

We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut, or washed).



With limited exceptions, returns are refunded via store credit in the form of a Natural Soapz gift card.


Natural Soapz does not issue store credits for the original shipping charges.


We do not provide prepaid return labels; you are responsible for covering shipping costs to return.